Shipping & Returns

Delivery Times

Please allow 3 - 4 weeks from confirmation of your order for delivery. All our veils are made to order , we have no veils in stock. We will notify you when your veil is being posted to keep your mind at ease.

Exchange & Return Policy.

I understand that it is difficult to envisage how a particular veil will look with your dress that is why I have formulated a return/exchange policy which I believe is fair to both parties.

    Once you receive your order you have 5 days to postmark for return.
    **** Items postmarked later than required time will not be accepted for a refund and will be returned to sender.
    **** No exchanges/refunds can be made on special orders.
    i.e. Non standard colours/lengths. (Your order will clearly state that it is a special order).
  2. All returns /exchanges must be returned as delivered. All original tags (intact) & packaging. NO EXCEPTIONS.
  3. I go to great lengths to pack your order securely, and I ask that you extend us the same courtesy with your return. I must receive your return in the original, new condition. I suggest you insure them for loss or damage as I can not refund/exchange if it arrives damaged.
  4. Postage charges for the initial delivery will not be refunded except in the case of replacement due to defect. Return postage is the responsibility of the purchaser, except in the case of defect.
  5. I will replace any item that is found to be defective with an identical item provided I am notified of the defect within 3 days of delivery to you. Return postmark times still apply. After 3 days I will no longer be responsible for defects found. Please inspect your veil carefully upon receipt.
  6. Upon our receipt of a returned item meeting the above criteria, a credit will be issued to you in the same manner as you paid the order for the cost of the veil less postage & packaging.

I understand that it is a stressful time planning a wedding so please do not hesitate to email me if you have any questions relating to your purchase.